Refunds and Returns Policy

Effective Date: [11-30-2020]

Thank you for choosing ASIAUVSAA Enterprises INC for your online shopping needs. Our utmost dedication lies in delivering a smooth and gratifying shopping experience to you. This Refunds and Returns Policy outlines the guidelines and procedures for requesting refunds and returns for products purchased through our website.

Eligibility for Refunds and Returns
We are pleased to accommodate refund and return requests in the following situations:

1.1 Incorrect or Damaged Product: If you receive an incorrect or damaged product, please notify us within [number of days] days of receiving the shipment. We will initiate the return process and make arrangements for a replacement or refund.

1.2 Defective Product: In the event of a defective product, please contact our customer support team within [number of days] days of receiving the item. In order to evaluate the defect, we may require additional information or supporting evidence. If the product is deemed defective, we will offer a replacement or refund.

Please note that refunds and returns are not applicable under the following conditions:

Change of mind or personal preference.
Items that have been damaged as a result of improper use or negligence.
Products that have been altered or tampered with.

Return Process
2.1 Contact Customer Support: To initiate a return, please reach out to our customer support team via email or phone. Provide your order details, including the order number, and provide a brief description of the issue.

2.2 Return Authorization: Once we receive your request, our customer support team will guide you through the return authorization process. You may be asked to provide supporting documentation, such as photographs or videos, to verify the issue.

2.3 Return Shipping: If your return is approved, we will provide you with instructions on how to return the product. Kindly make sure that the item is carefully packaged to ensure its safety during transportation.

2.4 Inspection and Refund: Upon receiving the returned product, our team will conduct a thorough inspection to ensure it meets the eligibility criteria. Once the return is authorized, we will proceed with the refund procedure. The refund will be issued using the original form of payment and may take [number of days] to reflect in your account.

Exchanges
Currently, we do not facilitate direct exchanges. If you would like to exchange a product, we kindly request that you follow the return procedure as described earlier and proceed with placing a new order for the item you desire

Non-Returnable Items
Certain items are non-returnable, including:

Perishable goods, such as food or flowers.
Personalized or customized products.
Personal items that are intimate or related to personal hygiene, such as underwear or swimwear.

Changes to Refunds and Returns Policy
ASIAUVSAA Enterprises INC reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. You are responsible for regularly reviewing this policy to stay informed of any changes.

If you have any inquiries or need additional help regarding our Refunds and Returns Policy, please feel free to reach out to our dedicated customer support team. We are here to provide you with the support and assistance you require.

Contact Information:
Email: [contactus@asiauvsaa.ca]

Please note that this Refunds and Returns Policy is effective for ASIAUVSAA Enterprises INC and applies to customers in British Columbia, Canada.